Common Technical Support Questions

Q. How do I log into my Chancellor Email account?
A. Please follow the directions provided here

Q. Why can't I see certain areas in Angel?
A. On the 'Home' page once you have logged into Angel, make sure your computer has all of the required plug-ins to effectively run Angel. Be sure to only use Internet Explorer 7 or Firefox 3 as your browser.


Q. How do I save an Office 2007 document as an older version?
A. Open your Office 2007 document, go to 'File' then 'Save As', click on the down arrow next to the 'Save as Type', chose the 'Word 93-2003' file type, click on the 'Save' button.
Saving Office 2007 files as Office 2003


Q. I forgot my password. How do I reset it?
A. Technical Support at techsupport@chancelloru.edu or 216-361-2767


Q. How do I access my Blackboard Account?
A. Go to www.chancelloru.edu and on the right side of the home page, choose the Login Areas link, then choose the Blackboard Learning link. You can directly access Blackboard Learn from https://chancellor.blackboard.com/webapps/login/.


Q. What do I do if I am at the max for my mailbox limit?
A. You can go in to your Chancellor University mailbox and delete some of your mail or move it to a personal folder.


Q Who is available to help me on technical issues on Campus?
A. You can go over to room 111 and speak to one of the tech support team
to assist you with your technical issues.



Got Questions? We have answers. Our Admissions Associates are available to chat with you live online, Monday through Friday from 9:00am EST to 7:00pm EST. Click this link to chat with an Admissions Associate.