The Chancellor University Business Office addresses all financial matters as it relates to a student's account. The office is able to provide the following services:
  • Accepting and processing tuition payments
  • Discussing tuition payment options
  • Processes Financial Aid refund checks

Office Hours

Monday: 8:30am to 6:00pm EST
Tuesday: 8:30am to 5:00pm EST
Wednesday: 8:30am to 5:00pm EST
Thursday: 8:30am to 5:00pm EST
Friday: 8:30am to 5:00pm EST
* Please call (216) 361-2754 to schedule an appointment outside normal business hours.


(216) 361-2736
Toll Free 1.866.998.8828
Fax: (216) 674-6210



Chancellor University
6000 Lombardo Center Drive
Suite 200
Seven Hills, Ohio 44134

Click here for the Financial Aid Check-in Process

Payment Policy

Tuition and fees are normally paid during the registration process. A student is registered once the Office of Academic Records or the Office of Academic Advising has completed processing the student. Once the student is registered, he/she is liable for all tuition and fees related to that registration.

All tuition and fees are payable in full on or before the opening day of classes each semester or term, unless a student has tuition reimbursement through an employer or organization. Students who do not pay their tuition and fees in full prior to the first day of the term, or whose tuition and fees are not 100% covered by financial assistance must contact the Business Office. Students who do not fulfill their financial obligations to the University may be subject to administrative withdrawal from classes and loss of all academic privileges. This includes the right to take final examinations, the release of transcripts, and the awarding of degrees and certificates.

Students who anticipate the need for financial assistance should contact the Office of Student Financial Aid prior to registering for classes. (See the Financial Assistance section for additional information.)

Accepted Methods of Payment

The University offers students the option of one or more methods of payments categorized as follows:

  • Cash
  • Direct Bill (via the student's employer/military)
  • Financial Aid
  • Credit Card

All prospective students must select a primary and secondary method of payment upon completing the application for admission. It is the student's ultimate responsibility to clear account balances by these selected methods of payment, unless other arrangements are made and approved by a Financial Services Representative.

Payment Option


For the protection of ALL students, it is recommended that all cash payments be done in person at the Business Office of the University. Student should NOT send cash through the mail.


The University accepts personal checks, traveler's checks, bank money orders, and cashier's checks. When paying by check, students must include their full name and student ID number on the face of the check. Remit payments to the Business Office. A service fee of $50 will be charged to the student's account for each check returned by a bank for any reason. The University may also refuse future check payments from those whose checks were returned by the bank.


The University accepts VISA, MasterCard, Discover, and American Express. All credit card payments are subject to approval by bank of issue. Credit Card payments can be made in person at the Business Office or by phone.

Click here to securely Pay Online

Tuition Reimbursement Plans

Indirect Pay

Please be aware that when an employer offers tuition reimbursement, the student is still liable for payment of the tuition to the University. The reimbursement relationship is between the student and the employer, NOT between the school and the employer. Those students who are members of organizations that will reimburse all or a portion of tuition may also apply to the University's Business Office to defer tuition payments until the organization's reimbursement is available.

All eligible students must complete a reimbursement plan document each fiscal year; in addition to that completed document, the student must forward a copy of the employer's or organization's plan to the Business Office. For additional information contact the Business Office at

Indirect Pay Corporate Assistance Tuition Form (an online form)

Direct Pay

Students may have employers offering to pay school tuition directly (this is different from Tuition Reimbursement or Indirect Pay). In this situation, the Employer will create an account with Chancellor, and the Business Office will send a billing statement directly to the Employer. This payment relationship bypasses the student completely; however, the student must have their employer complete a Direct Bill Voucher and submit with their application.

Veterans' Affairs

Chancellor University is approved for the training of veterans under Public Laws 358, 815, and 93-337, and for the training of veterans' children under Public Law 634 in accordance with the rules and regulations administered by the United States Department of Veterans Affairs. A veteran entering the University should make known his/her status and eligibility for benefits upon application for admission.

The student must obtain from the Department of Veterans Affairs and submit to the University a certificate of eligibility for education and training, approved for the exact program of study, prior to first registering for classes. The Veterans' Administrator is available to assist veterans with their problems and to coordinate services on campus. Contact the Business Office for any questions on Veterans Affairs.

Financial Aid Payment Options:

Federal Loans (Student must payback)

Students must submit a FAFSA (Free Application for Federal Student Aid) online and contact a Financial Aid Advisor. It is recommended that students complete the FASFA prior to the beginning of a term.

Scholarships & Grants (Gift aid)

Monies received in this category do NOT need to be repaid. Students must meet strict requirements in order to qualify for this type of aid.

If the student is awarded Grants and Scholarships, they are awarded in the Financial Aid Office but transmitted on the student's account by the Business Office.

Monthly Statements

All enrolled students will receive weekly statements reflecting Charges (Tuition, Fees and Refunds) and Credits (Payments/Financial Aid) for the current term. These statements will be posted to your Student Access Center each Monday. It is the students' responsibility to review these monthly statements and verify that all Financial Aid and other financing instruments have been applied. Should any questions arise, please send email to

Overdue Accounts/Failure to Pay

An account that has a positive balance is considered overdue 90 days after the end of term date. At this time, Chancellor University will notify the student by e-mail and paper statement that his/her accounts will be turned over to a collection agency if he/she does not secure an acceptable method of satisfying the debt by day 120. Also, failure to pay will automatically put a Business Stop on the student's account. As result, the Business Office, at its own discretion, may prevent the student from registering in the future and from receiving transcripts and diplomas. By University policy, a student will be charged 1.5% interest monthly on all balances that remain unpaid 30 days after the last day of the semester. The University reserves the right to forward a student's account for collection in instances of non-payment. If an account is forwarded to a collection agency, the student is responsible for past-due balances plus applicable collection fees.

Refund Policy

If the student is not accepted into the program, all monies paid by the student shall be refunded. Refunds for books, supplies and consumable fees shall be made in accordance with Ohio Administrative Code section 3332-1-10.1. Refunds for tuition and refundable fees shall be made in accordance with following provisions as established by Ohio Administrative Code section 3332-1-10:

Tuition Refunds

Chancellor University is a semester-based school. Each semester is based on 16-weeks of instruction. Courses are offered either online or on-ground at our main campus in both 16-week and 8-week formats. All tuition and fee refunds are based on the last date of attendance. If a student withdraws from classes, the following tuition refund schedule will be applied to the student’s account:

  • A student who starts class and withdraws during the first full calendar week of the term shall be entitled to a full refund (100%) of the tuition and refundable fees for that academic term/semester plus the registration fee.
  • A student who withdraws during the second full calendar week of the term shall be obligated for twenty five percent (25%) of the tuition and refundable fees for that period plus the registration fee.
  • A student who withdraws during the third full calendar week of the term shall be obligated for fifty percent (50%) of the tuition and refundable fees for that period plus the registration fee.
  • A student who withdraws during the fourth full calendar week of the term shall be obligated for seventy-fifty percent (75%) of the tuition and refundable fees for that period plus the registration fee.
  • A student who withdraws beginning with the fifth full calendar week of the term will not be entitled to a refund of any portion of the tuition and fees.

Semester-based Classes

Week 1 100% Refund

Week 2 25% Refund (50% for summer-accelerated sessions)


Helpful Forms

Veterans Tuition Assistace Guide
Active Duty Military Tuition Assistance Guide
Financial Check-In_process-Flyer
Tuition Reimbursement Form
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